Warranty Registration

My item is damaged, what can I do?

My product arrived damaged

All products leave us in perfect condition. However, if a product arrives damaged, please contact us within 24 hours at hello@thefoalyard.co.uk or give us a call at 01299 667755 and our team will be happy to assist you. Please provide images and a description of the fault, and we will be happy to assist you.

My product has developed a fault

All of our products are carefully checked before dispatch, but occasionally, a product might develop a fault. Please contact us immediately so we can assist you promptly. We may request a photo or video of the issue to quickly identify how to resolve it.

• Within 30 days of purchase: If we cannot resolve the issue, we will exchange or refund your order.
• After 30 days of purchase: If a manufacturing fault is found, we will repair or replace the product within the warranty period, in accordance with the terms of the Consumer Rights Act 2015.

Warranty Registration

Some of our collections require your product registration to benefit from the extended warranty. We will remind you of this to ensure you're not missing out.

Ivyline range

Please register here your Ivyline product to benefit from the extended warranty.

RotoSpa range

Please register here your RotoSpa warranty within 30 days of delivery.